How AI will reshape retail over the subsequent 12 months: Most manufacturers will probably be utilizing machine studying and pc imaginative and prescient tech throughout the subsequent yr


When metaverse know-how got here inside attain of manufacturers and retailers early final yr, customers couldn’t wait to expertise it of their procuring journeys, urging retailers to get on board with the tech ASAP. Just some months later, the metaverse spark went out—or appeared to. Truly, the metaverse continues to be a massive a part of retail tech technique, however having since been dwarfed by the rise of AI, nobody’s speaking about it. However the truth is, it’s simply one in every of a number of rising tech options customers are prone to be utilizing by this time subsequent yr.

New analysis from business know-how agency Honeywell finds that just about six in 10 of about 1,000 retail administrators surveyed all over the world plan to undertake AI, machine studying (ML) and pc imaginative and prescient (CV) applied sciences over the subsequent yr to reinforce the procuring expertise, each inside shops and on-line. Almost 4 in 10 (38 %) are already utilizing them for choose use instances or areas, and greater than a 3rd (35 %) are at present utilizing them on an excellent bigger scale, and one other quarter (24 %) are in a pilot part or in discussions. Of all these surveyed, simply 3 % mentioned they weren’t utilizing these applied sciences in any respect.

The applied sciences retailers are planning to deploy within the subsequent 12 months:

How AI will reshape global retail over the next 12 months: Most brands will incorporate machine learning and computer vision tech within the next year

The agency’s new AI in Retail survey finds that just about half (48 %) of respondents recognized AI, ML and CV because the prime applied sciences anticipated to have a big influence on the retail trade over the subsequent three to 5 years.The analysis additionally signifies that retailers see this new know-how as complementing and enhancing their workforce—not eliminating jobs.

“In right this moment’s retail surroundings, there’s larger consideration on the client expertise together with elevated have to innovate in a hyper-competitive surroundings,” mentioned George Koutsaftes, president and CEO of Honeywell Security and Productiveness Options, in a information launch. “New applied sciences like AI, ML and CV have the potential to allow retailers to ship customized experiences, optimize operations, enhance stock administration and forestall fraud—-all of which improve buyer satisfaction and may result in elevated gross sales and profitability.”

Retailers’ present utilization of AI, MV and CV:

How AI will reshape global retail over the next 12 months: Most brands will incorporate machine learning and computer vision tech within the next year

AI will improve the client expertise, efficiencies and extra

The comfort of on-line buying with quick supply and curated in-store procuring choices have raised customers’ expectations. Surveyed retailers mentioned they’re extremely motivated to implement new applied sciences that assist them obtain their targets. The highest three causes leaders gave for deploying new applied sciences included:

  • Enhancing buyer expertise (59 %)
  • Driving larger productiveness (49 %)
  • Attaining value efficiencies / return on funding (44 %)

Survey respondents predict that AI, ML and CV will carry the best worth to 4 key features in retail: automating and supporting day-to-day duties, equivalent to selecting and scheduling; supporting customer support, together with dwell chat, for digital channels; creating focused buyer advertising campaigns and bettering stock administration.

AI will complement the long run workforce, regardless of some limitations to adoption

Research findings counsel that the majority retailers see AI, ML and CV primarily as instruments to enhance and maximize their workforce, reasonably than to interchange workers. Solely 7 % of these surveyed mentioned their major objective for these options can be to cut back human labor. The brand new applied sciences can allow higher utilization of the workforce via predictive analytics, which might lead, in flip, to improved job satisfaction and extra time to deal with higher-value duties.

The anticipated influence of AI/ML/CV on the workforce:

How AI will reshape global retail over the next 12 months: Most brands will incorporate machine learning and computer vision tech within the next year

The information signifies three major limitations to widespread adoption:

  • Price range restrictions (39 %)
  • Problem in demonstrating enterprise worth (29 %)
  • Lack of inner experience to keep up the know-how (21 %)

“The significance of attracting and maintaining clients and workers has by no means been larger,” mentioned Koutsaftes. “As AI continues to evolve, anticipate an thrilling future the place revolutionary applied sciences unlock new ranges of effectivity, engagement and satisfaction in retail.”

Obtain the total report right here.

Honeywell’s AI in Retail on-line survey of 1,000 Administrators in Retail, IT, Operations and Buyer Expertise was commissioned by Honeywell and carried out by market analysis firm OnePoll, in accordance with the Market Analysis Society’s code of conduct. Knowledge was collected between April 3-26, 2023. All individuals are double opted in to participate in analysis and are paid an quantity relying on the size and complexity of the survey. This survey was overseen and edited by the OnePoll analysis group. OnePoll are MRS Firm Companions, company membership of ESOMAR and Members of the British Polling Council.


Please enter your comment!
Please enter your name here