How an up to date welcome sequence with 85% OR helps Stripo customers get began — Stripo.electronic mail

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In our welcome electronic mail sequence, we modified every thing from the logic of the emails to the design of the blocks — and it really works. 

On this case, we describe what was executed and what outcomes it introduced. And most significantly, we present all of the elements of our welcome electronic mail sequence — we give the recipe, examined and prepared to be used.

What’s the welcome electronic mail sequence in Stripo, and why is it wanted?

The welcome emails in Stripo are a sequence of emails despatched to customers who’ve registered in Stripo. It does not matter which tariff plan you select — paid plan or free one — instantly after registration, you’ll begin receiving our welcome emails.

This sequence helps the consumer:

  • perceive the performance — how one can use Stripo accurately, what options are there generally, and when they are often useful;
  • study in regards to the instructional supplies we have now for customers, e.g., the Academy, the place you may get basic expertise for working with the editor;
  • begin utilizing templates and modular electronic mail design;
  • get useful content material from the weblog and different channels, ready particularly for these new to Stripo and with step-by-step manuals.

That’s, the consumer receives as a lot introductory data as attainable, which is able to assist them shortly perceive what Stripo is and how one can use our editor successfully.

For Stripo, the welcome electronic mail sequence has the next targets:

  • retain the consumer as a result of the sooner they perceive the editor, the extra probably they may stay our consumer;
  • switch the consumer from the free plan to the paid plan and select a tariff plan that can enable fixing all issues.

Why we determined to vary all the welcome electronic mail sequence

There may be an unstated rule: if it really works — do not contact it. Our earlier welcome sequence of two emails labored effectively, however we needed higher outcomes.

Among the many the reason why we determined to enhance the sequence have been the next:

  1. There have been many modifications within the product itself — this needed to be mirrored within the welcome sequence.
  2. The design of the web site and emails within the common e-newsletter has modified, so it was logical to replace the creation of the welcome emails as effectively.
  3. Evergreen content material on the weblog has been up to date, new webinars have appeared, and way more — it was obligatory so as to add this in order that new customers get it.
  4. It was essential to implement consumer segmentation. This is a crucial first stage of consumer interplay, and we will promote higher at this stage. We realized that we don’t phase the viewers in welcome emails into paid and free, and accordingly, we do nothing to promote to those that have but to purchase — one thing needed to be executed about this.

Cardinal modifications we made within the welcome sequence

So, we determined to not waste time on lengthy makes an attempt however to make all of the modifications we needed so as to add to take our welcome electronic mail sequence to a brand new degree. Due to this fact, we selected a considerably dangerous path of cardinal modifications, however it was value it.

We ship all emails inside every week as a result of there’s a statistic that if an individual doesn’t begin utilizing Stripo throughout the first week, they’re unlikely to stick with us.

We modified the logic, the variety of emails, and the topic strains

Beforehand, there have been two emails within the sequence, and now it consists of 5 emails, not counting set off emails. Listed below are the emails that are actually included within the welcome sequence.

Electronic mail 1: Your first day with Stripo!

On this electronic mail, we present step-by-step how one can use Stripo. We offer 5 invaluable hyperlinks so you’ve gotten all the mandatory data without delay, and we encourage you to start out working with the editor instantly.

Example of the first welcome email

(Supply: Stripo electronic mail)

Electronic mail 2: Your Weekly Reads from the Stripo Weblog📗

This one is an electronic mail with weblog articles, the place we have now collected evergreen content material — a variety of what is going to aid you begin working with Stripo. This content material should stay related over time as a result of the e-mail sequence is created as soon as and despatched routinely with out modifications.

Example of welcome email with blog articles

(Supply: Stripo electronic mail)

Electronic mail 3: A part of the large group❤️

On this electronic mail, we have now collected success tales from our customers, by which they share how Stripo hastens electronic mail creation, requires much less effort to create letters, and makes electronic mail advertising efficient. We hope this electronic mail evokes our new customers to make use of Stripo to its full potential, serves as social proof, and additional builds belief within the software.

Welcome email with customer success stories

(Supply: Stripo electronic mail)

Electronic mail 4: Learn to use Stripo like a PRO🎓

On this electronic mail, we have now collected instructional assets as a result of Stripo creates a variety of such content material to assist customers construct efficient emails utilizing all fashionable performance: AMP, gamification, surveys, and way more.

Example of email with educational content

(Supply: Stripo electronic mail)

Electronic mail 5: Let’s be higher collectively

That is the final electronic mail within the sequence by which we ask for suggestions. Within the survey, we included 5 questions, asking customers to inform which options of Stripo they used, what they favored, what difficulties arose, and whether or not they have been able to advocate us.

Email with customer survey

(Supply: Stripo electronic mail)

We bolstered the sequence with set off emails

We had been supporting set off emails earlier than. For instance, if the consumer has not completed making the template, they obtain an electronic mail: “Did one thing not work out for you? Ebook the decision with assist.”

Or the consumer created however didn’t export the e-mail to an ESP for sending. For us, export is the first indicator of product use effectivity and a key exercise marker. We ship an electronic mail: “When you’ve got issues with export or nonetheless want ESP, we’ll assist.”

Together with the brand new welcome sequence, we have now created one other set off electronic mail. If the consumer has not but signed up for a paid subscription in the midst of the welcome sequence, we ship them an electronic mail the place we attempt to promote a paid plan — we present the benefits of paid packages, for instance, the variety of exports, joint work with colleagues, and many others. However we encourage you to make use of these alternatives to create highly effective emails.

Topic line: Take advantage of out of Stripo

Example of trigger email

(Supply: Stripo electronic mail)

Within the new welcome sequence, we determined to focus exactly on overlaying the essential wants of customers and frightening the consumer to particular actions. This motion set off will already trigger subsequent emails relying on the actions. These set off emails are already designed to assist extra exactly.

Modified the design

Now we have up to date the design of the emails to match the brand new web site design and the brand new templates of our promo emails. It has develop into extra fashionable and light-weight, permitting us to exactly draw consideration to these essential blocks.

Because of the truth that we develop the emails in our editor, altering the design of all emails after making a fundamental template takes just a little time. How the design modified was proven intimately on this case.

Added the prioritization of CTAs

Our welcome emails could have a number of CTAs, however we designed them otherwise to draw consideration relying on the precedence:

  • main CTA — the primary motion “Get began” is highlighted with a button that takes an individual to the editor (collects 51% of conversions);
  • secondary CTAs — hyperlinks to articles, movies, or any helpful supplies — these are simply hyperlinks, not buttons.

All hyperlinks are designed to look in several emails — if the consumer didn’t see it the primary time, we’d serve it once more as a result of it’s essential.

Added two new calls to actions

Beforehand, when customers had issues utilizing Stripo, we gave our assist electronic mail deal with and supplied to contact them. It was not very handy for customers and required a variety of assets to course of emails by the assist unit.

Now it seems like this:

  1. The hyperlink to the assistance middle is a data base that comprises all the knowledge on how one can work within the editor, step-by-step, with screenshots.
  2. Risk of reserving a demo — a 30-minute name with assist, throughout which you may get solutions to questions with a display screen demonstration.

This strategy relieves the burden on assist as a result of customers both discover the solutions themselves or request a name.

Example of CTA block

(Supply: Stripo electronic mail)

Added a response block to every electronic mail

In every welcome electronic mail, we added a block asking if it was useful to trace the response and perceive whether or not our welcome sequence was useful. If suggestions just isn’t collected, we don’t know what is definitely taking place with customers.

Reaction module in the welcome email

(Supply: Stripo electronic mail)

How the important thing metrics of the brand new welcome electronic mail sequence modified

We have to study extra about our customers and what they want at every second. However it is just attainable to grasp with assessments. Due to this fact, we are actually actively analyzing and amassing data on how every electronic mail and its elements work.

All key metrics are enhancing month over month.

We began sending the brand new welcome sequence in January 2023, so we have now 5 months of outcomes. Emails are despatched in 1-2 days through the week.

Among the many outcomes, we wish to spotlight the next:

  1. OR indicators of all sequence emails — from 47% to 87.5%. On the identical time, the OR of the primary two emails elevated by 8 and 19.7%, respectively, in comparison with the 2 emails of the outdated welcome sequence.
  2. The OR of the final fifth electronic mail rises to 87.5% and is the best amongst all emails, which means customers learn all the sequence.
  3. CTR indicators are stored inside 13.8% (first electronic mail) to 3-3.5% for different emails.
  4. The OR and CTR indicators are increased than the benchmarks in our trade.

What can we plan subsequent?

We began actively engaged on set off letters. We applied what labored within the welcome sequence into set off emails — for instance, the assistance middle and a name with assist.

This use case was coauthored with Alina Samulska-Kholina, a copywriter at Stripo.

Create your welcome emails shortly with Stripo

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