Model Storytelling [Including Examples] | Sprout Social


Because the previous advertising and marketing adage goes, “Info inform, tales promote.” Whereas that recommendation is sound, in the present day’s advertising and marketing leaders can take storytelling a step additional by utilizing social media insights to remain updated on prospects’ wants and expectations. Skillful model storytelling is a vital piece of repute administration, however social media is extra than simply an avenue to inform your model’s narrative. It’s a vital supply of knowledge.

Skillful model storytelling requires utilizing insights about your viewers so you possibly can join with them, iterate your storytelling and, finally, impression your advertising and marketing technique and model repute.

A post on X (formerly known as Twitter) from Mastercard Foundation about their annual Resolution Project Social Venture Challenge. The mentions issues such as food security, sanitation and reproductive health education.

You should utilize suggestions out of your viewers on social media to construct model loyalty and make your model’s story unforgettable. On this article we’ll cowl why a model story is so vital and present you find out how to create a robust narrative that resonates. And we’ll share 4 model storytelling examples to encourage you.

What’s model storytelling?

Have you ever ever felt so related to a model that utilizing their services or products made you’re feeling just like the individual you aspire to be? That’s profitable model storytelling.

At its core, model storytelling establishes emotional connections with individuals primarily based on the values you share with them and their wants, needs and aspirations. Revolutionary model tales convey empathy, create experiences and demand urgency.

“Telling a model’s story begins with discovering its reality. Whether or not in social or broadcast or any medium in between, shoppers will search out manufacturers that really feel genuine to each their values and what they need from a product or firm. As soon as we’ve mined that reality we then convert it into an outward-facing message that may be disseminated and interpreted in each channel to each viewers.”

— Peter Levin, Inventive Director at Finn Companions

Your model’s story impacts your total public relations technique—from the way in which your executives ought to sound or reply to a disaster to the way you construct your social media presence. Your story must be a throughline throughout channels.

Why do you want a model story?

There are a number of advantages of getting a model story. An efficient model story will join you to your goal shoppers, help your social media advertising and marketing efforts and encourage your prospects to take motion.

A model story connects you to your prospects

Buyer care goes past fulfilling help inquiries and answering questions earlier than individuals make a purchase order—it’s about nurturing an emotional reference to prospects and fostering loyalty. A model story allows you to make clear these empathetic buyer contact factors and merchandizes your model’s values.

Storytelling is a core aspect of social media advertising and marketing

Model storytelling is a cornerstone of social media advertising and marketing technique. Each submit on Instagram or video on TikTok or YouTube Shorts ladder as much as your model narrative. For instance, if you happen to have been to submit a behind-the-scenes have a look at how your model sources supplies on social media, that’s part of your model story.

Model tales encourage motion

Efficient model storytelling not solely evokes an emotional connection, however it ignites your audience to work together together with your model. Whether or not it’s buying a brand new product or changing into an advocate, genuine model storytelling can encourage you to take motion.

Easy methods to create a robust model story

The place do you have to begin when creating your model’s story? Listed here are six steps to comply with to assist your story make an impression.

Begin together with your buyer

To craft a model story that’s compelling, you’ll must outline and think about your audience. Use purchaser personas or archetypes that embody the traits of your audience. Consider your prospects because the protagonist of your story. What issues do they face? What are their needs and desires? What are their behaviors and pursuits?

By means of person surveys and analysis like social listening, you possibly can uncover extra about your buyer and form a stronger model story.

Use narrative strategies

Persons are drawn to tales. The inspiration of fine model tales is identical as your favourite motion pictures, reveals and books. Characters. Settings. Battle. Climax. Decision. By incorporating these 5 important components into your model’s story, you make it potential to construct emotional connections together with your viewers. And once you emotionally join with them, you enhance model recall and rework your viewers into model evangelists.

Have a transparent objective

Your model’s story must have an outlined objective so you possibly can information the narrative in the best route. Attempt to slim down the aim of your story into one or two sentences. What’s your model attempting to perform? For instance, an natural private care model might need to assist individuals embrace self-care by eco-friendly merchandise.

Lean into authenticity

Essentially the most compelling tales glow with authenticity. Keep away from creating tales for the sake of leaping on a development. As a substitute, keep true to your model’s identification when telling your story. Lean into refining your model voice and keep true to it. Don’t really feel pressured to make use of colloquial language or web slang, except it is smart in your model. Use your model’s legacy, aspirations and values as your north star.

Patagonia is a superb instance of a model leaning into authenticity. A few of their values embody high quality, integrity, justice and environmentalism.

A Patagonia Instagram post featuring people hiking in a mountain valley. The text overlay references the mining industry's goal of building a 211-mile road in one of the largest parks in the country. The caption talks about how people can get involved, which touches on the brand's value of environmentalism.

Collaborate together with your viewers

It’s not simply your crew that should align in your story. In the present day, model identities aren’t created in an incubator. As a substitute, creators, loyal followers and entrepreneurs work collectively to co-create a model’s essence. To inform model tales that resonate together with your viewers, you could get their perspective. Social media is the place yow will discover it.

Hold model storytelling constant

Keep constant storytelling to remain related together with your viewers. Your viewers ought to really feel like they know what to anticipate out of your model. In case your messaging and model voice isn’t cohesive or constant, your model story gained’t be as robust.

Inform a model story that resonates

On social media, individuals inform manufacturers precisely what they need. They share their ideas, emotions and opinions about manufacturers, merchandise, present occasions and extra. Take heed to them first, develop your story second.

Why? As a result of they need to know your model empathizes with their wants and aligns with their values. In response to The Sprout Social Index™, transparency about enterprise practices and values is ranked because the second sort of content material shoppers say they don’t see sufficient of on social media.

“If you may get a pulse out of your viewers within the feedback part, DMs or through AMA, that qualitative knowledge may also help inform inventive and content material methods, your editorial calendar and even your bigger advertising and marketing technique. It’s an superior focus group at your disposal 24/7 that may enable you to refine your model story on social and past.”

– Alex Suazo, VP Digital Advertising and marketing & Social at Finn Companions

Let’s dive into the precise features of social media that assist manufacturers work together with their viewers and uncover voice of buyer (VoC) knowledge.


The best method to entry your prospects’ suggestions is by monitoring your feedback part and mentions. They’ll let you already know what they love about their expertise with you.

For instance, Cava posted a response video on TikTok about one among their most commented menu gadgets: roasted candy potatoes. Within the video, the restaurant chain shares that they introduced again the extremely requested menu merchandise and confirmed how they’re ready. Cava’s seasonally sourced elements and in-house preparations are a key a part of their model story and buyer expertise. Followers have been fast to hold forth within the feedback to share their love for the model’s candy potatoes, amongst different favorites.

A customer raving about Cava's sweet potatoes in the TikTok comments section. Another asks why the restaurant chain removed strawberry lemonade from their menu.

However, when prospects expertise a roadblock of their journey with you, they’ll let you already know by mentioning you or commenting in your posts. Whether or not they have a buyer care concern or disagree together with your method to social media activism, think about adverse suggestions a studying alternative. Use it as knowledge to assist form your future model storytelling.


Whenever you need to know your viewers’s perspective, don’t be afraid to ask. Creating interactive polls on social platforms is a good way to get sizzling takes on industry-specific debates or product preferences. Polls are a low-lift method to construct an engaged neighborhood that’s extra possible to offer their opinions sooner or later.

A LinkedIn poll from Sprout Social asking marketers where they think their team can make more of an impact. Publishing and engagement is the highest ranked choice, followed by customer care, creator partnerships and social listening/analysis.

It’s vital to notice your ballot must be acceptable in your followers. Take into account what’s in it for them and why they’d need to take part. For instance, may they be taught one thing about {industry} greatest practices? Do they really feel like they’ve a voice in your organization’s stance on a problem?

Monitoring engagement

It’s simple to overlook social media engagements, particularly when your social crew screens a number of accounts and channels. It’s additional sophisticated when posts solely point out your model by a variation of your title or shout out a product somewhat than reaching out to you instantly. Social media monitoring instruments make it simpler to catch these situations.

Sprout Social's Smart Inbox featuring inbound messages and comments across several major social media networks.

Sprout’s Sensible Inbox unifies all social channels right into a single stream so your crew can effectively reply to untagged mentions of your model key phrases and hashtags from all channels in a single place—even when your model isn’t tagged. The Sensible Inbox additionally permits you to see incoming messages, feedback and mentions, so that you by no means miss a element that might form your model story.

How social listening may also help increase model storytelling

Whereas monitoring tells you what individuals are saying, listening tells you why they’re saying it. With social listening, you possibly can higher perceive your viewers and enhance your model’s story by accessing the total spectrum of conversations round your {industry}, model and opponents.

You get a window into the candid ideas and emotions of an viewers to light up tendencies, uncover patterns and gauge emotional response round any subject.

“Listening helps manufacturers keep related. With out listening, it’s important to dig by a sea of social messages or conduct surveys and focus teams. Listening streamlines that course of and ensures manufacturers can sustain with the velocity of the social development cycle.”

— Kristin Johnson, former VP of Content material and Communications at Sprout Social

Listed here are some methods you need to use social listening to spice up your on-line repute and create a brand new, distinctive model story.

Construct stronger relationships

For those who’re feeling out of contact together with your viewers, step one is to find alternatives to construct stronger relationships together with your neighborhood.

Ask your self:

  • How do our prospects really feel about us?
  • What makes prospects need to share about our model?
  • Is our marketing campaign resonating? Why or why not?

Sprout Social's Listening Sentiment Summary with graphs illustrating changes in positive, negative and neutral sentiment trends over time.

In Sprout’s Listening device, you possibly can overview sentiment tendencies associated to your model. For instance, be aware how constructive and adverse emotions have advanced over time. Take into account how sentiment aligns together with your ongoing campaigns, PR efforts or different present occasions.

Enhance your services or products

In lots of instances, creating a brand new model story contains bettering services or products. Use buyer suggestions on social media to refine your product improvement or service expertise.

Ask your self:

  • Why do individuals like or dislike our model and services or products?
  • How do our services or products align with our prospects’ values?
  • How do our prospects reply to the tales round our services or products?

A Sprout keyword report showing a graph of keyword volume and a chart illustrating keyword share of volume.

Sprout’s Listening device permits you to monitor key phrases associated to your merchandise. This makes it potential to establish new tendencies that may assist form your product and repair enhancements and launches.

Be part of {industry} conversations

Revolutionary manufacturers on social don’t miss an opportunity to affix—and even begin—conversations. To be sure you’re within the know, it’s vital to pay attention to the place and why conversations are happening.

Ask your self:

  • Why are sure hashtags and discussions trending in our {industry}?
  • Why is our viewers responding to an occasion or development?
  • What are individuals saying about our opponents (and their services or products)?

Listening themes in Sprout Social highlighting several metrics including share of voice, engagements, likes, comments, impressions and shares that you can compare to determine how well your brand story is performing. It’s pure to have a concern of lacking out on trending conversations. In Sprout’s Listening device, you possibly can add themes associated to tendencies and occasions related to your model’s story to find out how they resonate together with your viewers. You may as well visualize how your model stacks up towards your opponents by evaluating share of voice and quantity.

Genuine model storytelling examples that join with audiences

So, what does it seem like to make use of social media knowledge to inform compelling model tales? Listed here are a couple of examples of manufacturers main the way in which.


The story: Well being and happiness in our each day lives begins with meditation, mindfulness and higher sleep.

Calm is an app created to assist information customers by meditations, soundscapes and mindfulness workouts. With Calm, psychological well being and wellness really feel simpler. They reinforce why meditation is a vital device and the way their app makes it simpler.

A post from Calm showing a visual breathing exercise. The caption reads, "Breathe in the expanse of this sunrise. Now breathe out."

Calm not solely depends on suggestions from social media to refine the person expertise of their app, but additionally to maintain a pulse on the route of psychological well being and wellness tendencies.


The story: Rented and thrifted clothes is eco-friendly and classy—whereas additionally saving you cash.

Nuuly is a retail model that gives a clothes rental program and thrifted merchandise. They make on-trend, high-quality kinds out there to everybody. Nuuly prospects take pleasure in utilizing the model as a result of it’s sustainable, financially sound and distinctive caliber.

A post from Nuuly sharing a New York Times article about one of the brand's most "Instagrammable" coats.

Nuuly makes use of social insights to remain present on en vogue fashion, and ensure they’re in alignment with their prospects’ values and desires. Additionally they use social monitoring to answer and analysis their viewers. For instance, Nuuly linked to their formal attire web page after a buyer really helpful utilizing their website to search out an inexpensive black tie costume:

An user on X, asks for affordable dress options for a black tie event. Another user recommends Nuuly and the brand account responds with a link to their site in the thread.

Greenpeace UK

The story: We have to take instant and radical motion to struggle local weather change.

Greenpeace UK is a department of Greenpeace, a worldwide campaigning community devoted to defending the planet. On social media, Greenpeace UK makes use of visible imagery to convey the reality of the destruction to the planet, whereas additionally offering hope and inspiration.

For instance, they shared a trailer for Forsaken, a movie set up highlighting the lifetime of Immortal Jellyfish and their mass extinction on Earth:

A post from Greenpeace UK sharing a trailer for Forsaken, a film installation highlighting the life of Immortal jellyfish and their mass extinction on Earth.

Within the thread, Greenpeace UK explains they’re supporting the movie as a result of it’s as a reminder of how people can negatively impression oceans, however be aware it’s not too late to guard them:

A thread from Greenpeace UK sharing more information about the Forsaken installation. They explain they're supporting the film since it gives a look into the delicateness of marine ecosystems.

Greenpeace UK additionally companions with native politicians and environmental activists to function ambassadors to assist inform their story. As an example a conservationist advocated for his or her #BigPlasticCount marketing campaign:

Conservationist Chris Packham sharing information about the #BigPlasticCount campaign.

This aligns with Greenpeace UK’s method: each good story wants good visuals and powerful model advocates.


The story: America’s glad place.

Goal is a retailer for the whole lot. The Goal model has been round for over 100 years, however they consistently reinvent themselves to proceed offering the most effective buying expertise for his or her prospects.

In the present day, they accomplice with influencers like Tabitha Brown to supply stylish clothes, meals, skincare and hair care merchandise, electronics, toys and extra. Folks select Goal when they need a bit of additional pleasure of their life—whether or not it’s from recreating on-line aesthetics at dwelling or being delighted in retailer.

An Instagram post from influencer Tabitha Brown encouraging people to celebrate her Target launch in person.

Goal appears to social media to know rising tendencies, how they will infuse extra pleasure into individuals’s experiences with their model and what their subsequent collaboration ought to seem like.

Use social media to create an impactful model story

Model storytelling is a vital a part of your total advertising and marketing technique. To inform higher tales, it’s important to take heed to what individuals are saying. That begins with social monitoring, however can’t cease there. Social listening is essential to understanding individuals’s experiences together with your model as a result of the most effective storytellers are engaged listeners.

Seeking to be taught extra about how one can develop and defend your model? Obtain this company communication plan template—it guides you thru making a calendar roadmap with quarterly initiatives, crafting a distribution technique and extra.


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