Personalizing ICC Cricket World Cup Moments


The ICC Cricket World Cup (CWC) 2023, a $2+ billion alternative, needs to be a case examine for all advertising and marketing professionals all over the world.

Sure, the ICC World Cup is a historic occasion on the earth of sports activities, however for India, cricket is a grand celebration that unites the nation, transcends state borders, and celebrates cultures. The roar of the group, the fun of boundaries, and the triumph of countries—these are simply a number of the components that make the CWC not solely a grand occasion but additionally a chance that no model ought to miss.

And behind the scenes of each match and each catch lies an important issue that fuels the Cricket World Cup’s success in any nation: Fan Engagement.

Within the post-pandemic digital world, fan engagement has undergone a colossal transformation. It’s not a one-size-fits-all method; it’s about tailoring experiences in keeping with a person’s preferences and creating connections that resonate with them on a private degree.

The keenness and feelings related to the game might be leveraged by manufacturers simply in the event that they examine buyer habits intently to tailor their engagement methods accordingly.

This weblog provides insights into cricket followers’ minds, enabling 1:1 interactions by way of WebEngage’s personalization instruments.
It’s a information pool for manufacturers to curate immersive fan experiences and seamless product integrations with out detracting from the fun of the sport.

ICC CWC 2023: India’s Financial Surprise

ICC CWC 2023: India's Economic Wonder
Moreover being essentially the most beloved and awaited sporting occasion, the ICC Cricket World Cup additionally paves the best way for a wave of financial alternatives. Projections counsel that the event might inject a staggering $2.6 billion into India’s financial system.

This monetary infusion is a big financial milestone for the nation and is predicted to ripple by way of varied sectors. With droves of followers (2.5+ billion followers all over the world), native and worldwide alike, the event has change into a bustling market, with journey and hospitality giants like Emirates witnessing a dramatic 50% rise in bookings. And contemplating there are 48 matches throughout 45 days occurring within the nation, manufacturers have that a lot window to have interaction with followers worldwide, not simply in India.

Subsequently, companies have a singular likelihood to faucet into this financial windfall. By using customized fan engagement and ingenious advertising and marketing methods, they will take advantage of out of this billion-dollar advertising and marketing second, all with out the necessity for extravagant spending.

Take cues from Thrillark, an OTA platform that drove up its person engagement by 60% utilizing WebEngage’s Catalog and Suggestion characteristic to hyper-personalize their electronic mail campaigns.

Personalization, in essence, is about tailoring experiences to particular person preferences, behaviors, and pursuits. It acknowledges that no two followers are alike, and by understanding every fan’s distinctive profile, sports activities organizations, and content material suppliers can create extra significant connections.
Fan engagement during the world cup

International Traits Shaping Fan Engagement in Main Sporting Occasions:

  1. Sensory Immersion: Immersive applied sciences like Digital Actuality (VR) and Augmented Actuality (AR) supply followers an expertise that engages their senses, making them really feel like they’re part of the motion. As an illustration, Tremendous Bowl winners, the Los Angeles Rams, partnered with ARound to combine AR know-how into the SoFi Stadium expertise, granting followers entry to digital participant locker rooms and interactive play diagrams, taking the joy of sport day to a complete new degree.
  2. Interactive Gaming: The mixing of gaming components, together with stay challenges, quizzes, polls, and interactive competitions, makes fan engagement extra participatory and thrilling. Sports activities groups like Chelsea FC have harnessed this pattern, drawing 70,000 digital spectators to a league sport by way of their ‘Chelsea fifth Stand’ app.
  3. Digital Neighborhood Constructing: Sports activities groups and content material suppliers are actively fostering digital communities by way of platforms like Instagram, WhatsApp, Discord, and others, enabling followers to attach and entry unique content material. Meta’s Tremendous 50 marketing campaign is by far the largest-ever creator marketing campaign for any ICC event, involving 500 creators offering unique content material earlier than and after the match.
  4. Customized Content material Curation: Followers at the moment are anticipating content material that caters to their particular pursuits. Customized content material curation algorithms are employed to ship tailor-made articles, movies, product suggestions, and updates.
  5. Actual-Time Interactions: Followers are trying ahead to participating with their favourite groups and athletes in real-time. Stay chats, Q&A classes, and interactive polls throughout occasions have gotten extra widespread. In response to this pattern, the ICC has partnered with the NEAR Basis. The partnership offers the viewers a pre-match technique problem; this problem permits followers to check their cricket information and strategic expertise by making selections associated to batting, bowling, and fielding. As real-life matches progress, followers’ scores are influenced by their chosen groups’ on-field performances.

The ICC Cricket World Cup 2023 has not solely discovered from the perfect case research globally, however they’ve additionally totally realized the significance of the range of the viewers and the market potential of the identical.

Therefore, personalization has performed a pivotal function in making this grand occasion an unimaginable success story.

Right here’s How the Sports activities Organizations Throughout the Globe are Harnessing the Energy of Personalization:

Leveraging Hyper-Personalization

Leveraging Hyper-Personalization during the world cup
Personalization depends on historic buyer knowledge to curate particular experiences. This permits for personalized experiences however depends on static info. Nonetheless, hyper-personalization takes it a step additional and dynamically adjusts interactions based mostly on a buyer’s in-moment actions, delivering extra contextual experiences.

Basically, hyper-personalization goes past addressing a fan by their first title in an electronic mail. It’s about making every fan really feel just like the expertise coming their manner is crafted solely for them.

Subsequently, occasions just like the ICC cannot overlook what hyper-personalization provides; therefore, the ICC has invested in one-of-its-kind vertical feed manufacturing for this World Cup. The distinctive feed can customise highlights for tons of of hundreds of thousands of followers who entry content material by way of a number of channels, together with cell phone apps, web sites, or ICC’s Meta channels.

Moreover, for the primary time ever, the ICC Web site and App will characteristic particular highlights of every participant taking part within the occasion. Because of this after every sport, followers can watch and benefit from the performances of their favourite gamers, opening newer alternatives to ship followers with extremely customized experiences.
Cricket world cup POTM highlights

AI and ML-Led Personalization

From watching the sport stay on tv units to entering into the sphere from the consolation of dwelling, so much has modified. In the present day, followers cannot solely watch the sport however can even expertise it, all because of the AI and ML revolution that’s underway.
AI and ML-Led Personalization
AI and ML-Led Personalization
Machine Studying (ML) is a game-changer within the realm of fan engagement. Its skill to place ahead predictive analytics is nothing wanting superb. In any case, it anticipates fan preferences, enabling proactive content material supply. Moreover, ML-driven applied sciences, like augmented and digital actuality, create immersive experiences that adapt to person habits.

In the present day, sports activities groups are leveraging AI and ML to create customized, immersive AR experiences. Exactly why ICC partnered up with Nium for the Subsequent In Hackathon. The competitors noticed 12,500 people type over 9550 groups from 113 international locations. The profitable entry of the competitors gave ICC a prototype that allows customers to carry the stadium into their dwelling rooms by way of 3D Augmented Actuality, enhancing the expertise of watching stay cricket.

Not solely sports activities groups however manufacturers related to sporting occasions are additionally recognizing the potential of AI and ML to faucet into the fandom of main sporting occasions. Royal Stag, a long-standing companion for all of the occasions put out by the ICC, is stepping up its sport this cricket season by placing ahead an AI and ML-based marketing campaign for followers. The distinctive marketing campaign ‘A Billion Movies For A Billion Followers’ harnesses the facility of AI and machine studying to let cricket followers create customized movies with their favourite gamers. Customers merely add a selfie and voice pattern, and the platform does the remainder, producing a personalized movie inside three minutes. The marketing campaign embodies the model’s “Stay It Giant” ethos, bringing followers nearer to their cricket heroes transcending bodily limitations.

Personalization By Omnichannel Engagement

Personalization Through Omnichannel Engagement
On condition that the ICC Cricket World Cup is likely one of the most adored tournaments throughout the globe, its fanbase is undeniably large and various. So, a sure-shot solution to join with such a various viewers to ship customized experiences is thru omnichannel engagement.
Right here, it’s price mentioning that the ICC is doing a radical job on the identical.

The mixing of internet sites, cellular apps, social media, and messaging apps ensures that followers obtain a seamless and customized interplay with their favourite sports activities. This retains communication constant throughout units and platforms.

Right here’s why omnichannel engagement issues for sports activities lovers:

Holistic Expertise: Sports activities followers interact with their favourite groups and occasions by way of a number of touchpoints, from web sites to social media. An omnichannel method permits them to seamlessly transition between these platforms; such a unified journey enhances fan satisfaction and loyalty.

Actual-Time Updates: Sporting occasions are dynamic, with ever-changing statistics and developments. Omnichannel engagement ensures that followers obtain real-time updates, whether or not they’re looking the web site, utilizing a cellular app, or following the match on social media. This immediacy retains followers knowledgeable and engaged.
Real time world cup updates

Interactive Engagement: Interactive options, similar to stay chats throughout matches or polls on social media, allow followers to actively take part and share their opinions. This two-way engagement fosters a way of belonging and group amongst followers.

As part of its omnichannel engagement efforts, ICC is permitting followers to have interaction with related content material by way of varied channels, together with the Official CWC 2023 App, ICC’s Fb, Instagram, and ICC’s Meta channels. With its new broadcast presence on WhatsApp and Instagram, it ensures you keep up to date with the most recent information and movies effortlessly. By offering match highlights, group updates, and shareable viral content material, the ICC group is guaranteeing that followers stay intently related with the World Cup throughout completely different channels as per their comfort and desire.

OTT Channels and Stay Streaming are Successful from All Sides

OTT Channels and Live Streaming are Winning from All Sides
OTT Channels and Live Streaming are Winning from All Sides during the world cup
OTT platforms are reworking stay cricket streaming, providing followers unparalleled entry and engagement. These platforms have gotten the go-to locations for sports activities lovers, particularly cricket lovers, offering a dynamic and immersive viewing expertise.

The OTT within the highlight for the ICC Cricket World Cup is Hotstar; they’re going the additional mile with their all-new ‘max-view’ characteristic. In collaboration with the ICC, Hotstar has give you this one-of-a-kind characteristic, which permits customers to view the match in vertical mode. This suggests that viewers can now eat cricket matches on the go. That is really an distinctive characteristic, revolutionizing the viewing expertise of sporting occasions just like the ICC.


Partaking cricket followers throughout main occasions just like the Cricket World Cup is a posh job. There are tons of data on the market with ample choices to select from. To make issues trickier, folks’s preferences, particularly youthful followers, hold altering. Subsequently, on the finish of the day, all of it comes right down to personalization.
As we navigate the dynamic world of sports activities, it’s important for manufacturers and sports activities organizers to embrace these modern methods.
To embark on this thrilling journey of making unforgettable fan experiences, take a demo with WebEngage and unlock the complete potential of customized fan engagement.


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