Rightpoint, a Genpact Firm, Introduces ‘Whole Expertise’ Strategy to Assist Enterprises Meet AI’s Fast Adoption and Different Altering Market Dynamics


Rightpoint leverages deep understanding of buyer, worker, and product experiences to assist rework how folks, know-how, and enterprise work together

CHICAGO, IL – Rightpoint, a worldwide expertise chief and Genpact firm, has launched a brand new method to assist its shoppers navigate ever-evolving market dynamics, together with the speedy adoption of synthetic intelligence (AI).

Expertise isn’t a single touchpoint, it’s a holistic journey that spans throughout the entrance, center, and again workplace, and all of the people who find themselves concerned in that journey. The explosion of generative AI (GenAI) is altering the panorama for a way organizations and their manufacturers will function. Whole Expertise acknowledges that buyer, worker, and product experiences are inextricably linked to general success. Organizations and types that leverage information insights, know-how excellence, and human interventions – and acknowledge how every side of expertise impacts the opposite – will drive aggressive benefit over the following decade.

“Financial headwinds, the speedy adoption of AI, and a plethora of know-how and information decisions, a altering labor market, all these challenges complicate the choices firms should make, and the dangers are excessive for enterprise leaders,” mentioned Melissa O’Brien, Government Analysis Chief, HFS Analysis. “On prime of that, firms should now serve a broad stakeholder ecosystem of shoppers, staff, companions, suppliers, regulators, and so forth. They should work seamlessly with the large ecosystem of communities they’re entwined with, and guarantee they meet every group’s values and expectations. Rightpoint’s method to Whole Expertise and being a part of Genpact helps enterprise leaders to guage and drive the expertise they want via the group, to ship in an effort to create larger alternatives for progress and ROI.”

“From discussions with our shoppers, they’re in search of end-to-end experiences, constant via the entrance, center, and again workplace,” mentioned Ronald Shamah, Rightpoint’s Chief Government Officer. “The progress and adoption of GenAI has elevated each the urgency and alternative for an expertise led method. Specifically, the significance of the human expertise inside this tempo of change. We’ve got at all times believed every side of expertise impacts the opposite – you’ll be able to’t ship an amazing buyer expertise with out a nice worker expertise, or glorious product design. Rightpoint’s deep understanding of individuals, know-how and the measurement and ROI that enterprise desires to see means we’re properly positioned to make Whole Expertise a actuality within the age of GenAI.”

Rightpoint has helped quite a few international manufacturers, corresponding to Cox Communications and Outrigger ship experiences that rework how folks work together with their enterprise.

“Creating a Whole Expertise all through your group makes good sense. Give staff the fitting instruments, and they’ll ship a greater buyer expertise. Give them subpar instruments, and your buyer expertise will endure. We consider that empowering our

staff with a sooner, extra highly effective, extra customized expertise will allow them to ship a extra environment friendly, responsive, and finally worthwhile buyer expertise,” mentioned Jamie Stokes, Director Digital Communications, Cox Communications

“Outrigger’s journey with Rightpoint to embracing digital transformation has allowed us to seamlessly join with our visitors, personalize their experiences, and keep forward within the ever-evolving hospitality trade. We’re grateful for the collaboration with Rightpoint and Optimizely, which resulted in a state-of-the-art web site that delivers Outrigger’s iconic model positioning on-line whereas additionally enhancing our connectivity to know-how platforms,” mentioned Sean Dee, Government Vice President and Chief Business Officer, Outrigger.

Be taught extra about how Whole Expertise is remodeling how folks, know-how, and organizations work together, creating experiences that drive progress and ship demonstrable outcomes at Rightpoint.com.

About Rightpoint

Rightpoint, a Genpact firm, is a worldwide expertise chief. Over 700 staff throughout 12 workplaces work with shoppers to drive progress by delivering experiences that rework how folks, know-how and companies work together. We name this Whole Expertise. Our numerous groups lead with empathy, information and creativity—at all times in service of expertise. From whiteboard to roll-out, we assist our shoppers embed expertise throughout their operations from entrance to again workplace to speed up digital transformation via a human-centric lens. For extra info, go to rightpoint.com and join with us on LinkedIn, Twitter, Fb and Instagram.


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