WhatsApp Advertising and marketing in 2024: Prepared-to-use Marketing campaign Concepts


Studying Time: 10 minutes

The fashionable client is all the time searching for a great solution to talk. With latest technological developments and tech firms growing higher communication channels, shoppers shortly undertake newer channels. At this time, most shoppers choose conversational messaging platforms resembling Fb, Instagram, Snapchat, and WhatsApp to speak.

Based on Gartner, by 2025, proactive buyer engagement interactions will outnumber reactive buyer engagement interactions. By transitioning to messaging platforms, client manufacturers will scale back dependency on native cell app experiences, scale back price, improve digital and self-service effectiveness, and obtain a persistent expertise for buyer engagement.

WhatsApp, for instance, is among the most used messaging apps globally, with over 2.78 billion lively clients. Day-after-day, at the very least 100 billion messages are despatched through this messaging app.

Most Fashionable Messaging Apps

Most popular messaging apps

What’s WhatsApp Advertising and marketing?

With billions of shoppers utilizing WhatsApp a number of occasions each day, companies have begun leveraging it as a brand new channel to speak with their clients. WhatsApp permits companies to ship advertising messages on to clients, win their belief, and make them loyal to their manufacturers. Most clients will doubtless stay loyal and store instantly with a model that communicates to them on their most popular channel.

Beneath are a few statistics about WhatsApp that reiterate why it’s essential –

  • By the tip of 2024, the entire spending on the favored immediate messaging app’s enterprise platform is predicted to quantity to 3.6 billion U.S. {dollars}.
  • WhatsApp is offered throughout 180 nations and is accessible in 20+ languages.
  • A mean buyer opens WhatsApp round 23 to 25 occasions a day.

Estimated Spending on WhatsApp Business - 2024

How one can Do WhatsApp Advertising and marketing?

Within the latest, Enterprise Messaging Analysis Research, round 70% of the respondents talked about that they have been likelier to do enterprise with a corporation that would join with them through a messaging app than one that would not.

Now Think about? A buyer travels from Metropolis A to Metropolis B through two airline carriers and wishes their boarding go on their cellphone to journey. What sounds higher for the shopper’s expertise: Downloading a bunch of additional functions or sending the shopper the tickets through WhatsApp?

Let’s perceive this with one other instance. A buyer went to your web site, added a number of merchandise to the cart, stuffed in all the small print, after which exited on the final minute earlier than the fee was made as a result of they acquired an vital name. They forgot to hold on after the decision. Wouldn’t it make extra sense to ship them a message on WhatsApp to comply with up or return to the fee touchdown web page?

It isn’t nearly adopting a brand new channel to extend buyer engagement or so as to add extra choices to your advertising methods. WhatsApp is the long run for accelerating your gross sales outcomes as nicely. Gross sales made by conversational commerce channels like chatbots, digital voice assistants, and immediate messaging platforms will develop greater than sevenfold from $41 billion in 2021 to $290 billion by 2025, in accordance with Juniper Analysis.

WhatsApp is evolving, and so ought to your engagement methods. With an immediate messaging platform like WhatsApp, there are much more prospects than simply informing your clients about nice new offers and provides, together with:

  • Redirecting them to a touchdown web page after a failed/incomplete buy.
  • Sharing a product catalog to tell clients about your newest merchandise.
  • Automating buyer help and removing prolonged buyer calls.
  • Taking suggestions out of your clients proactively utilizing automated messages.

Messaging platforms have come a great distance for the reason that early days of character-limited messaging. With WhatsApp dominating the messaging platform throughout geographies and demographics, clients are cautious about the place to take a position their most dear forex: time. They like to provide their valuable time to one thing apart from organizations that make the engagement journey cumbersome and filled with stopgaps as an alternative of a streamlined, simple course of.

How one can Use WhatsApp Enterprise for Advertising and marketing? (and Examples of Advertising and marketing Messages)

There are a number of buyer phases the place you can leverage WhatsApp. Beneath are just a few widespread ones –


Step one of the shopper journey sometimes entails sending your clients advertising messages that assist them familiarize themselves along with your product choices. Nevertheless, it drastically will depend on the trade.

WhatsApp Marketing Use Case - Onboarding

For instance, KYC or Know Your Buyer is a typical buyer verification that many organizations carry out throughout onboarding, notably if the long run transactions are monetary (e-Pockets, organising new accounts, BNPL, and so on). With WhatsApp, you’ll be able to all the time arrange an automatic course of to finish the KYC course of, both by asking clients to ship paperwork or redirecting them to a touchdown web page to submit these. Moreover, post-submission, you’ll be able to all the time inform your clients of the standing of their KYC course of.


Though each step of the shopper journey is vital, if you wish to drive many purchasers to your web site/app, only a few issues are as vital as sending personalised content material suggestions.

Right here’s an instance: Suppose a section of your clients like Korean drama loads, however don’t take pleasure in psychological thrillers (all that violence!). The OTT platform can section such clients and ship them related content material recommendations they could take pleasure in over the weekend.

WhatsApp Marketing Use Case - First Purchase

Manufacturers must range of the truth that they’ll’t share irrelevant recommendations. It is because they’re unlikely to click on by and have interaction. Some clients will even unsubscribe from their WhatsApp communications altogether! And that’s how client manufacturers expertise churn!

First Buy

First purchases are all the time thrilling, and making certain that your clients go for them is vital. Not solely does this provide help to perceive your clients higher, but it surely additionally helps with the subsequent buy phases. Now, with extra details about your buyer’s preferences, you’ll be able to recommend higher merchandise on WhatsApp. It will assist create a greater expertise and assist them seek for merchandise related to their wants.

WhatsApp Marketing Use Case - First Purchase

Subscription and Adoption

At this time, many client apps, particularly these from the D2C and OTT/Media trade, are subscription-based. To drive conversions, organizations ought to use new and progressive channels to drive adoption and have interaction with current clients who’ve dropped off from the platform in some unspecified time in the future within the buyer cycle. One of the widespread methods to drive adoption is to message clients who’re unaware of your platform however are utilizing different merchandise usually.

For instance, OTT firms can ship them personalised suggestions, provides, and advantages that may assist them with an actively engaged viewers.

Repeat Buy/Product Suggestions

As your clients buy increasingly merchandise to go well with their wants, you’ll turn into extra accustomed to their preferences to personalize messages even additional. This doesn’t cease with solely product suggestions; you have to all the time try to make buyer experiences higher and smoother, and that is the place it’s good to craft a method to make sure that they not solely come again to your platform but in addition actively have interaction along with your model. Keep in mind, to enhance buyer lifetime worth (LTV) and obtain higher ROI, it’s good to drive gross sales for repeat enterprise by WhatsApp advertising.

WhatsApp Marketing Use Case - Repeat Purchase Campaign Example


Don’t worry; you’ll be able to all the time carry them again with progressive channel advertising. With WhatsApp as a channel, you’ll be able to ship them related merchandise now and again (it is very important area out suggestions for dormant clients), provide them wonderful offers on re-purchases, and assist them go straight to the touchdown web page. And since WhatsApp as a channel has nice supply and studying charges, WhatsApp messages will all the time hit house!

Examples of Profitable WhatsApp Advertising and marketing Campaigns Globally

Beneath are just a few profitable WhatsApp advertising campaigns from totally different manufacturers worldwide we needed to focus on. These are confirmed WhatsApp advertising methods that actual manufacturers have leveraged to extend gross sales and drive buyer satisfaction.

1. Airtel Xstream (OTT)

To drive set up and adoption for his or her OTT platform, Airtel, one of many largest Telecom suppliers, leverages new-age channels resembling WhatsApp. By triggering well timed updates to clients by WhatsApp, they considerably elevated new installs and adoption for Airtel Xstream.

WhatsApp Marketing Strategy for Promotional Messages - Airtel (OTT)

With each recharge an Airtel buyer did, they acquired a WhatsApp message concerning the Airtel Xstream alternative they might take pleasure in. This technique helped them attain bigger clients whereas making certain an enriched model expertise. This expertise, in flip, helped improve downloads for the Xstream app, which additionally helped drive content material consumption on Airtel Xstream.

This technique helped them to extend their software set up by 20%. You’ll be able to learn the entire story right here.

2. Amazon (E-commerce)

For any E-commerce model, it’s important to maintain their shoppers up to date about their order. For instance, Amazon leverages WhatsApp to inform shoppers each time a bundle is out for supply.

WhatsApp Marketing Strategy for Transactional Messages - Amazon (Ecommerce)

Within the message, Amazon shares important particulars, together with contact particulars of the supply individual, OTP (if the bundle requires one), the monitoring URL, the merchandise code, and extra particulars.

By leveraging an extra channel, Amazon ensures that customers don’t miss out on vital notifications, together with delivery updates.

Moreover, Amazon leverages WhatsApp to advertise provides and offers. Nevertheless, they use an entire account to do it. This ensures that delivery updates don’t get blended with promotional messages. This additionally permits shoppers to decide out of promotional messages whereas nonetheless receiving important delivery updates.

WhatsApp Marketing Campaign Example of Promotional Messages - Amazon (Ecommerce)

3. Navi (Fintech, India)

Navi, a monetary providers firm based mostly in India, leverages WhatsApp to extend insurance coverage upsells.

Whereas Navi leads on the subject of client mortgage gross sales, they figured that almost all shoppers occupied with taking a mortgage have been additionally occupied with getting insurance coverage. To capitalize on this, Navi leveraged WhatsApp by nurturing clients. As quickly as a buyer confirmed curiosity, all the small print about insurance coverage have been despatched on WhatsApp, together with the appliance course of. If the buyer had a doubt, they might ask questions inside WhatsApp.

WhatsApp MoEngage Navi Case Study

Not solely did this scale back wait time for purchasers, but it surely additionally helped them proceed by the phases with out guide interplay, which added delays to the method. This helped them improve their insurance coverage upsell conversions by 1.5X! You’ll be able to learn the full story right here.

4. Segari (E-commerce, SEA)

Segari, an internet retail platform based mostly in Indonesia, leverages WhatsApp to enhance buyer engagement and drive buyer loyalty.

Segari leverages WhatsApp to advertise the newest provides and announce new merchandise to shoppers. Utilizing WhatsApp, they reached 90% of its shoppers, and over 60% have been engaged with their messages.

This helped them drive development and buyer loyalty within the more and more aggressive market. Learn the full buyer story right here.

5. HDFC Financial institution (BFSI, India)

HDFC Financial institution is India’s largest private-sector financial institution. They leverage WhatsApp to advertise provides, share characteristic updates, and remind shoppers once they miss a name from their account managers –

Promote provides

They leverage the channel to share provides round bank card and private loans. For instance, a WhatsApp marketing campaign is triggered when shoppers are eligible for a better bank card restrict.

WhatsApp Marketing Campaign Example of Promotional Messages - HDFC (BFSI)

Missed Name Reminders

Every time a buyer misses a name from their account supervisor, a message that reminds them to name again is triggered. The message contains important particulars, together with their contact quantity and once they can name them.

Product Adoption

HDFC Financial institution triggers a number of WhatsApp campaigns explaining totally different app options so clients can make the most of them.

Get Began with WhatsApp Advertising and marketing

Comply with these steps if you wish to get began on WhatsApp advertising.

Step 1 – Set up the WhatsApp Utility

Firstly, set up the WhatsApp app and create a WhatsApp enterprise account. You need to make a reputation for what you are promoting utilizing the 25 characters, add a profile image, and describe what you are promoting within the standing part.

Step 2 – Add contacts to what you are promoting account

You’ll be able to import contacts out of your model who’ve opted-in for WhatsApp communication.

Step 3 – Create Completely different Buyer Segments

Utilizing the WhatsApp Enterprise app you’ll be able to create totally different WhatsApp teams on your buyer segments to allow group messaging. WhatsApp is presently supporting as much as 256 contacts per group.

Step 4 – Craft Content material

Create WhatsApp content material for various teams and submit them on the proper time. WhatsApp has the very best open price in comparison with direct emails. This implies your WhatsApp messages usually tend to attain clients. You must make the message simple and related to the target market.

Unlock the Full Potential of WhatsApp Advertising and marketing with MoEngage and WhatsApp Enterprise API

WhatsApp is an important touchpoint in your client’s digital journey. To totally make the most of the advantages, together with WhatsApp as a part of your omnichannel advertising technique is important. MoEngage helps you mix the facility of buyer habits, pursuits, and analytics to kickstart your WhatsApp communication technique – all by a single platform.Unlock the Full Potential of WhatsApp Marketing

Utilizing MoEngage, you’ll be able to analyze your viewers based mostly on their demographics and behavioral attributes. Utilizing these insights, you’ll be able to create personalised omnichannel engagement methods that stretch to your WhatsApp communication.

Three hottest methods wherein manufacturers like yours use MoEngage to execute WhatsApp advertising campaigns –

Personalization utilizing Segmentation

When you’re a MoEngage buyer, you’ll be able to leverage your current segments(and even create new ones) and construct extremely personalised WhatsApp campaigns.

Linked expertise utilizing MoEngage Flows

You possibly can combine WhatsApp into your current buyer journeys in a seamless method for higher engagement.

Sensible Triggers for real-time engagement

Set off 1:1 WhatsApp messages and have interaction potential clients through the micro-moments of their buy journey.

Click on right here to study extra about integrating WhatsApp into your MoEngage campaigns and see an upward conversion enchancment.

Ought to Manufacturers Look to Undertake WhatsApp?

WhatsApp offers you and what you are promoting a platform to attach and work together with clients outdoors the enterprise web site. As tens of millions of shoppers use the messaging app each day, WhatsApp proves to be the most effective advertising instruments for any enterprise. We’ve lined why it’s best to think about using WhatsApp to market what you are promoting right this moment.

Manufacturers seeking to improve the adoption of their merchandise/platforms or desirous to develop their income by a brand new and progressive engagement channel attributable to stagnant buyer development points ought to undoubtedly discover WhatsApp as a brand new channel for his or her advertising methods.

It will probably act as an ideal channel for constructing belief along with your clients whereas sending them vital details about each your model and your merchandise. And one of the best half is, this channel, like a number of the greatest advertising channels, is vertical/sector agnostic. So long as your model has one thing significant to supply to your clients, WhatsApp can undoubtedly provide help to develop what you are promoting!

What’s Subsequent?

  • Learn our newest weblog on how client manufacturers can leverage the facility of WhatsApp with MoEngage.
  • How do entrepreneurs stroll the tightrope between personalization and buyer privateness? Watch right here.
  • Learn how manufacturers like yours use an insights-led engagement platform to win extra clients.
  • Have been you searching for ways for buyer segmentation and automation? Watch how profitable manufacturers get this proper.


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